PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OUR SITE AND/OR CREATING AN ACCOUNT.
All users of this site agree that access to and use of this site are subject to the following Terms and Conditions and other applicable law. If you do not agree to these Terms and Conditions, please do not register with us or use this site. This page (together with the documents referred to on it) sets out the Terms and Conditions on which we supply the products listed on this website to you.
1. Information about us
1.1 We operate the website www.medna.co.uk, which shall be referred to as the “site” for the purposes of these Terms and Conditions. We are Medna Holistic, a partnership business, based in the UK. Our business address is 20-22 Wenlock Rd, London N1 7GU, UK.
1.2 Copyright in this site belongs to Medna Holistic Partnership.
2. Your Status
2.1 By applying for an account and/or placing an order through our site, you warrant that you are legally capable of entering into binding contracts.
2.2 When making a purchase on our site, you confirm that you are purchasing the products for personal use and not for resale unless you have registered for a business account.
2.3 We also offer the ability to purchase products in bulk or for redistribution purposes under specific terms and conditions. For such orders, you may be required to register an appropriate account with us.
2.4 We reserve the right, at our sole discretion and for whatever reason, to withdraw our products from any affiliate, stockist, or global trader at any time and without notice. Medna Holistic shall not be liable for any losses (financial or otherwise) associated with such withdrawal.
3. How the Contract is Formed Between You and Us
3.1 After registering on our site and placing an order online, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product from our site. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you a Dispatch Confirmation.
3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
3.3 It is important that you provide us with an accurate and valid email address in order that we are able to contact you and so that we are able to accept your order(s). You must also ensure that if this address and/or the delivery address changes between submitting your order and delivery of the Product(s) by us to you, you advise us of the new address(es). We will not be responsible for failure to perform under these Terms and Conditions where such failure is attributable to a change of address or any other relevant information.
3.4 Please note, any amendments to orders once placed and/or changes to invoices once raised (where such are required by you) will incur an administration fee of £5 plus VAT.
4. Cancellations Policy
4.1 If you wish to cancel your order: (a) You can notify us by email before we have dispatched the Products; or (b) Where goods have already been dispatched, by returning the unopened goods to us in accordance with clause 8 below.
4.2 If you wish to cancel an order after the goods have been dispatched, a refund (or partial refund) will be entirely at our discretion.
5. Availability and Delivery
5.1 We ship orders every business day from Monday to Friday (except for bank holidays). Orders are downloaded from 6:30 pm every business day, and most orders will be shipped the following business day.
5.2 For bulk orders, we aim to ship all orders within three (3) business days from the order being placed, unless there are exceptional circumstances.
5.3 We will arrange for delivery of the Products ordered by you by the method (if applicable) and to the address which you specify in the checkout procedure.
5.4 If you do not take delivery of the Products, or if you do not supply accurate and complete delivery instructions, we may cancel the order and retain the Products. In addition, you will be liable for any return fees charged to us by the courier (if applicable). In this event, we will refund you the price of the Products when they are returned to us, but you will still be liable to pay any delivery or associated charges. If you require the item(s) to be re-shipped, the full shipping charges will be applied again.
5.5 In the event of lost mail due to incorrect address details being provided or for any other reason, we will not be liable for the cost of the products or be able to refund your shipping costs.
6. Risk and Title
6.1 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
6.2 The Products shall be at your risk as from the point of dispatch as indicated in the Dispatch Confirmation.
7. Price and Payment
7.1 The price of the Products and any applicable delivery charges will be as quoted on our site from time to time, except in cases of obvious error. All prices quoted are in UK pounds sterling (£).
7.2 Unless specified otherwise on the site, Product prices include VAT but exclude the cost of delivery. The total order cost is shown at the point of checkout.
7.3 In cases where free delivery does not apply, delivery charges vary according to the method of delivery and the delivery address specified in your order.
7.4 In most cases, you will make an online payment at the time of placing your order. Products are subject to availability. In the event that we are unable to supply the Products, we will inform you of this as soon as possible. Either a full refund will be given where you have already paid for the Products, or (at your request) we can fulfil the order once the item(s) become available.
7.5 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
8. Our Returns and Refunds Policy
8.1 We accept no liability for lost/undelivered orders, as we will have fulfilled our obligation of shipping the order to you via the method you selected at checkout. We will supply you with the relevant Proof of Postage information, and you will need to make the claim directly with the carrier.
8.1.1 If the parcel is returned to us for whatever reason, we will notify you.
8.2 If you return a Product to us unopened and in the same condition as when it was sent out to you, a full refund will be given when the goods have been received, less the shipping costs and any other costs incurred due to the return.
9. Warranty
We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
10. Our Liability
10. Our Liability
10.1 Subject to clause 10.2, if we fail to comply with these Terms and Conditions, we will be responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
10.2 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
